AI-Powered
IT Service Management
Smarter tickets. Faster resolutions. Intelligent automation.
Built for modern IT teams
Features
Everything your IT team needs, supercharged by AI
Six core capabilities that replace the patchwork of legacy ITSM tools with one intelligent platform.
AI Ticket Classification
Automatically categorize, prioritize, and route every incoming ticket the moment it lands — no triage queue, no manual tagging.
Workflow Automation
Chain approvals, escalations, and remediations into self-running pipelines. Let agents focus on the work that actually needs a human.
Incident Management
Detect, declare, and coordinate incidents in one place. Auto-page responders, track timelines, and auto-generate post-mortems.
SLA Tracking
Real-time SLA timers with predictive breach alerts. Tickovia warns you before a deadline slips — not after.
Knowledge Base
A living knowledge base that learns from every resolution. AI surfaces the right article before an agent even opens the ticket.
Analytics Dashboard
Track MTTR, CSAT, backlog, and agent workload in real time. Drill from board to ticket in a single click.
Why Tickovia
AI that does the work, not just the dashboards
Most ITSM tools report on the chaos. Tickovia removes it. Our AI understands your services, your history, and your team — then quietly takes care of the work no one wants to do.
The result: happier agents, faster end-users, and an IT function that finally scales with the business instead of against it.
Automate the repetitive
Password resets, access requests, account provisioning — Tickovia resolves the long tail of routine tickets autonomously, cutting ticket volume by up to 60%.
Faster resolutions
AI suggests the right fix, the right responder, and the right knowledge article in real time. Average resolution time drops from hours to minutes.
Agents focus on real work
With triage, classification, and first-response handled by AI, your engineers spend their time on the incidents that actually need human judgment.
Product Preview
One workspace for every ticket
A clean, fast dashboard where AI handles the busywork and your team keeps full control.
Overview
Last 30 days